Last Updated: October 8, 2026
These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Customer", "you"), and Oriald ("we," "us", or "our"), concerning your access to and use of the Oriald software platform, hardware integrations, and associated services (collectively, the "Services").
1. Access and License
1.1 Grant of License. Subject to your compliance with these Terms and payment of applicable fees, Oriald grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations (i.e., operating your hotel or hospitality property) during the Subscription Term.
1.2 Restrictions. You shall not: (a) sublicense, sell, resell, transfer, assign, or distribute the Services; (b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services; (c) access the Services in order to build a similar or competitive product; or (d) use the Services to store or transmit infringing, libelous, or otherwise unlawful material.
2. Customer Responsibilities
2.1 Account Security. You are responsible for all activities that occur under your user accounts. You must maintain the confidentiality of your login credentials and notify us immediately of any unauthorized use.
2.2 Customer Data. You retain all right, title, and interest in and to your data, including guest information, financial records, and property configuration data ("Customer Data"). You grant Oriald a worldwide, royalty-free license to host, copy, transmit, and display Customer Data as necessary to provide the Services.
2.3 Hardware & Infrastructure. For Energy and Autonomous tiers, you are responsible for maintaining the physical electrical infrastructure, network connectivity, and third-party hardware required for the Services to function, unless explicitly provided and managed by Oriald under an Enterprise agreement.
3. Intellectual Property Rights
All rights, title, and interest in and to the Services, including all underlying software, AI models, algorithms, user interfaces, documentation, and any hardware deployed by us, remain the exclusive property of Oriald and its licensors. No rights are granted to you other than as expressly set forth herein.
4. Warranties and Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." ORIALD EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ORIALD DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
5. Limitation of Liability
IN NO EVENT WILL ORIALD'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT. IN NO EVENT WILL ORIALD BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.
6. Indemnification
You agree to indemnify, defend, and hold harmless Oriald from and against any and all claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your breach of these Terms, your violation of applicable law, or any claim brought by a third party alleging that your Customer Data infringes their rights.