Guest Experience

Guest Experience & Smartphone Portal

Transform guest satisfaction instantly. Guests scan a QR code in their room to access high-speed Wi-Fi, inspect live room folios, chat with reception, rate staff performance, or send confidential feedback directly to management.

How the Guest Portal Works

When a guest checks in, Oriald automatically provides a personalized access link. The guest taps the link to access in-room Wi-Fi, food ordering, folio balance, live reception chat, and staff ratings directly on their mobile browser without installing any app.

Live Mobile Experience

Complete Guest Control on Mobile Browser

Guest Smartphone Portal Overview & Wi-Fi Access

1. Room Folio & Wi-Fi Access

2. Staff Rating & Feedback

3. Live Front Desk Chat

Feature Breakdown

Detailed Overview of Guest Portal Features & Value

SCREEN 1

1. Instant High-Speed Wi-Fi Access

Automatic display of hotel 5G Wi-Fi password with 1-tap clipboard copy, plus check-in & check-out time tracking.

Why it's important: Eliminates guest calls to front desk asking for Wi-Fi passwords upon arrival.

SCREEN 2

2. Live Room Folio Summary

Real-time itemized breakdown of room charges, restaurant bills, laundry fees, deposits, and outstanding balance.

Why it's important: Provides 100% bill transparency, preventing checkout billing disputes and speeding up checkout times.

SCREEN 3

3. In-Room Dining & Bar Menu

Digital room service menu with 2-tap food & beverage ordering directly from guest phones.

Why it's important: Boosts hotel F&B revenue by making room service ordering effortless while automatically posting charges to room folios.

SCREEN 4

4. Housekeeping & Service Requests

One-tap requests for extra towels, room cleaning, toiletries, or maintenance with custom instructions.

Why it's important: Replaces manual phone calls with logged staff dispatches, ensuring complete accountability for guest requests.

SCREEN 5

5. Live Reception 2-Way Chat

Direct 2-way messaging channel between checked-in guests and reception desk staff.

Why it's important: Enables instant guest assistance without requiring physical desk visits or external phone calls.

SCREEN 6

6. Rate Staff & Anonymous Feedback

1–5 star stay rating and a confidential reporting tool to anonymously report rude staff or poor service directly to hotel management.

Why it's important: Catches guest dissatisfaction internally before negative reviews reach public platforms.