Frequently Asked Questions

Oriald is a connected hotel operating platform that unifies front desk operations, F&B point-of-sale, guest smartphone concierges, staff workflows, and executive owner analytics into one unified system. PMS is just one feature — we connect digital software directly with physical room operations and property oversight.

No. A traditional PMS only logs bookings on a computer screen. Oriald is a complete operating platform. It handles front desk reservations, restaurant/bar POS room-charge postings, zero-app guest smartphone portals, automated housekeeping dispatches, and hotel owner bank reconciliation in real time.

Yes, 100%. Oriald is built on a local-first architecture. If your internet connection drops, receptionists can still check in guests, manage room statuses, process room billing, and print receipts without freezing or losing data. Everything syncs back to the cloud automatically once connectivity is restored.

Absolutely. Oriald features a 'Shared Reception PC' mode that allows staff to switch between Frontdesk management and Restaurant/Bar POS instantly without logging out. It is optimized for how Nigerian hotels actually operate.

Hotel owners get an executive portfolio dashboard to track net revenue, RevPAR, ADR, Paystack bank settlement reconciliation, and room category yield rankings. General Managers get a property command center with real-time floor maps, room inspection queues, and guest satisfaction metrics.

Our infrastructure combines hotel operational data (reservations, payments, F&B, housekeeping, staff activity) with room/energy telemetry where IoT hardware is deployed. We use these events to calculate revenue discrepancies, room activity, and energy savings by comparing recorded room occupancy with actual power consumption.

Deployment is fast and straightforward. Setup time depends on your hotel size and specific configuration, so please contact our team to schedule your deployment. Onboarding takes minimal time with zero complex hardware setup required.