Last Updated: October 8, 2026
This Privacy Policy describes how Oriald ("we," "our," or "us") collects, uses, shares, and protects personal information. This Policy applies to information we collect when you use our website, interact with our sales team, or utilize the Oriald platform as an authorized user.
1. Information We Collect
Information You Provide to Us: We collect information you provide directly to us, such as when you request a demo, create an account, contact support, or pay for a subscription. This may include your name, email address, phone number, job title, company name, and payment information.
Information Collected Automatically: When you access or use our Services, we automatically collect information including log data (IP address, browser type, pages visited), device information, and telemetry data regarding the usage of our software and hardware integrations.
End-User Guest Data: Oriald processes guest data on behalf of our hotel customers. In this context, Oriald acts as a Data Processor, and the hotel is the Data Controller. The processing of such data is governed by our Data Processing Agreement (DPA) and the hotel's own privacy policies.
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our Services and AI algorithms.
- Process transactions and send related information, including invoices.
- Send technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
- Analyze trends, usage, and activities in connection with our Services.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Sharing of Information
We may share your personal information in the following circumstances:
- With Vendors and Service Providers: We share information with third-party vendors who need access to such information to carry out work on our behalf (e.g., cloud hosting, payment processing).
- For Legal Reasons: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
- Business Transfers: We may share or transfer information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Security
Oriald takes reasonable and appropriate measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We utilize industry-standard encryption, firewalls, and access controls.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may exercise these rights by contacting us at privacy@oriald.com. We will respond to your request in accordance with applicable laws.